TERMS & CONDITIONS

Introduction

Welcome to the website of SOLIDATE HARDWARE SDN. BHD. (“Company”, “we”, “our”, or “us”). These Terms & Conditions govern your access to and use of our website, products, services, and all transactions conducted with SOLIDATE HARDWARE SDN. BHD.

By accessing our website, browsing our products, creating an account, requesting quotations, placing orders, or using any of our services, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms & Conditions. If you do not agree with any provision contained herein, you should discontinue the use of our website and services immediately.

Products and Services

SOLIDATE HARDWARE SDN. BHD. carries on the business of wholesaling, retailing, distribution, import, export, and online trading of hardware products including but not limited to:

Garden tools
Door handles
Padlocks
Hinges
Screws
Nails
Adhesive tapes
Paint brushes
Water taps
Shower heads
Plumbing accessories
Hardware kits
Home improvement products
Related hardware accessories

We reserve the right to introduce new products, discontinue existing products, modify product specifications, or update product offerings without prior notice.

Product Information

We make every reasonable effort to ensure that product descriptions, specifications, photographs, measurements, colours, compatibility information, and pricing displayed on our website are accurate.

However, customers acknowledge that:

Product colours may differ slightly due to monitor settings and lighting.
Product dimensions are approximate.
Product packaging may change without prior notice.
Manufacturers may improve or modify products periodically.
Images are provided for illustration purposes and may not exactly represent the delivered product.

Minor variations shall not be considered product defects.

Pricing

All prices displayed on our website are subject to change without prior notice.

Prices generally exclude shipping charges unless expressly stated.

SOLIDATE HARDWARE SDN. BHD. reserves the right to:

Correct pricing errors
Modify selling prices
Withdraw promotional pricing
Amend discounts
Cancel incorrectly priced orders

If an incorrect price is discovered after payment has been received, we may contact the customer to arrange either:

Payment of the price difference; or
Full refund of the order.

Orders

All orders submitted through our website or other sales channels are subject to acceptance.

Submission of an order does not automatically constitute acceptance.

Orders remain subject to:

Stock availability
Payment verification
Order verification
Fraud prevention checks
Internal review procedures

SOLIDATE HARDWARE SDN. BHD. reserves the right to reject or cancel any order where necessary.

Reasons may include:

Product unavailability
Incorrect pricing
Payment failure
Suspected fraud
Incomplete customer information
Delivery restrictions

Payment

Payment must be successfully completed before orders are processed unless separate credit arrangements have been approved in writing.

Accepted payment methods may include:

Online banking
FPX
Credit cards
Debit cards
E-wallets
Bank transfers
Approved payment gateways

Customers remain responsible for any banking charges, transaction fees, currency conversion fees, or third-party payment charges imposed by financial institutions.

Shipping and Delivery

Delivery services are performed through appointed courier companies or logistics providers.

Estimated delivery times are provided for reference only.

Actual delivery may vary depending on:

Courier schedules
Traffic conditions
Public holidays
Weather conditions
Remote delivery locations
Force majeure events

Risk of loss passes to the customer upon successful delivery by the courier.

Customers should inspect all products immediately after receipt.

Returns and Refunds

Returns, exchanges, replacements, and refunds are governed by our Refund & Return Policy.

Customers are encouraged to review that policy before making any purchase.

Nothing contained within these Terms & Conditions limits any rights available under applicable consumer protection legislation.

Customer Responsibilities

Customers agree to:

Provide accurate personal information.
Provide accurate delivery information.
Ensure payment details are correct.
Use purchased products responsibly.
Follow manufacturer installation instructions.
Comply with applicable laws and regulations.

Customers are responsible for ensuring products are suitable for their intended applications before purchase.

Improper installation, misuse, abuse, modification, or negligent handling may void any applicable warranty.

Intellectual Property

All website content remains the exclusive property of SOLIDATE HARDWARE SDN. BHD. unless otherwise stated.

This includes:

Company logos
Product descriptions
Product photographs
Website layout
Graphics
Icons
Text
Marketing materials
Downloads
Designs

No content may be copied, reproduced, distributed, published, modified, transmitted, or commercially exploited without our prior written consent.

Website Usage

Users agree not to:

Use the website for unlawful purposes.
Attempt unauthorized access to our systems.
Introduce viruses or malicious software.
Copy website content without permission.
Submit false information.
Interfere with website functionality.
Conduct fraudulent activities.

Violation of these Terms may result in immediate suspension or termination of website access.

Third-Party Links

Our website may contain links to external websites operated by independent third parties.

Such links are provided solely for customer convenience.

SOLIDATE HARDWARE SDN. BHD. accepts no responsibility for:

Third-party website content
Security
Privacy practices
Products
Services
Website availability

Customers access third-party websites entirely at their own risk.

Limitation of Liability

To the maximum extent permitted under Malaysian law, SOLIDATE HARDWARE SDN. BHD. shall not be liable for:

Indirect damages
Consequential damages
Incidental damages
Loss of profits
Business interruption
Project delays
Labour costs
Installation costs
Removal costs
Loss of revenue
Loss of data
Loss of goodwill

Our maximum liability shall not exceed the purchase price paid for the affected products.

Force Majeure

SOLIDATE HARDWARE SDN. BHD. shall not be liable for any failure or delay in performing our obligations where such delay results from events beyond our reasonable control, including but not limited to:

Natural disasters
Floods
Fire
Earthquakes
Severe weather
Government restrictions
Pandemic outbreaks
Supply chain disruptions
Transportation delays
Industrial actions
Utility failures
Cybersecurity incidents
Acts of terrorism
War

Performance of our obligations shall be suspended for the duration of such events.

Privacy

The collection, storage, processing, and use of personal information are governed by our Privacy Policy.

By using our website, customers consent to the collection and handling of personal information as described therein.

Amendments

SOLIDATE HARDWARE SDN. BHD. reserves the right to modify, amend, replace, or update these Terms & Conditions at any time without prior notice.

Updated versions shall become effective immediately upon publication on our website.

Customers are encouraged to review these Terms & Conditions periodically to remain informed of any changes.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising out of or relating to these Terms & Conditions, website usage, or transactions with SOLIDATE HARDWARE SDN. BHD. shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Severability

If any provision contained in these Terms & Conditions is determined by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms & Conditions, together with our Privacy Policy, Refund & Return Policy, and Shipping Policy, constitute the entire agreement between SOLIDATE HARDWARE SDN. BHD. and the customer concerning the use of our website, products, and services.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us:

SOLIDATE HARDWARE SDN. BHD.
Registration No.: 202601023574 (1685671-V)

Address:
B-4-21, MEGAN PHOENIX
JALAN 2/142A
PHOENIX BUSINESS PARK
56000 CHERAS
W.P. KUALA LUMPUR
MALAYSIA

Phone: +6011-1323 1549

solidate.hardware@outlook.com