PRIVACY POLICY
SOLIDATE HARDWARE SDN. BHD.
Introduction
SOLIDATE HARDWARE SDN. BHD. (“Company”, “we”, “our”, or “us”) respects the privacy of our customers, website visitors, suppliers, business partners, and service users. We are committed to protecting personal information and ensuring that all information collected through our website, online store, customer service channels, quotation requests, purchase orders, and business communications is handled responsibly, securely, and in accordance with applicable laws and regulations.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you access our website, create an account, place an order, request a quotation, subscribe to updates, contact our team, or otherwise interact with our business. By using our website or services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.
Information We Collect
We may collect personal information directly from customers and business partners when they voluntarily provide such information to us. This may include information submitted through website forms, email enquiries, phone calls, online orders, quotation requests, account registration, payment processing, delivery arrangements, and customer support communications.
The information we may collect includes full name, company name, email address, phone number, billing address, shipping address, order details, payment confirmation details, product preferences, customer service records, and business registration information where applicable. For wholesale customers, contractors, retailers, and corporate buyers, we may also collect company-related details necessary for quotation, invoicing, delivery, and account management purposes.
Our website may also automatically collect technical information such as IP address, browser type, device type, operating system, pages visited, referral sources, website usage data, session duration, and cookies or analytics data. This information helps us understand website performance, improve user experience, and maintain security.
How We Use Your Information
We use personal information for legitimate business and operational purposes. This includes processing customer orders, preparing invoices, arranging delivery, responding to enquiries, providing quotations, verifying payments, managing customer accounts, and supporting after-sales service.
We may also use collected information to improve our products, website, customer service, inventory planning, business operations, and marketing communications. Where permitted by law, we may send customers updates regarding new products, promotions, special offers, business announcements, and relevant hardware-related information. Customers may opt out of marketing communications at any time by contacting us directly.
Personal information may also be used to detect fraud, prevent unauthorized transactions, comply with legal obligations, resolve disputes, enforce our terms and conditions, and maintain accurate business records.
Sharing and Disclosure of Information
SOLIDATE HARDWARE SDN. BHD. does not sell, rent, or trade personal information to unauthorized third parties.
However, we may share necessary information with trusted service providers who assist us in operating our business. These may include payment processors, banks, courier companies, logistics providers, website hosting companies, IT support providers, accounting professionals, legal advisors, auditors, and marketing service providers.
Information may also be disclosed when required by law, regulation, court order, government authority, law enforcement agency, or regulatory body. We may disclose information where necessary to protect our legal rights, investigate suspected fraud, prevent misuse of our website, or protect the safety of our customers, employees, and business partners.
Cookies and Website Technologies
Our website may use cookies and similar technologies to improve browsing experience and website functionality. Cookies may help us remember user preferences, analyze website traffic, improve security, manage shopping cart features, and understand how customers interact with our website.
Customers may disable cookies through browser settings. However, certain website features may not function properly if cookies are disabled.
Data Security
We implement reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, disclosure, alteration, loss, or destruction. These measures may include access controls, secure servers, password protection, encrypted systems where appropriate, and internal confidentiality procedures.
While we take reasonable steps to protect personal information, no method of internet transmission or electronic storage is completely secure. Customers acknowledge that online communications may involve certain security risks.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy. This includes completing transactions, managing customer relationships, complying with legal requirements, resolving disputes, enforcing agreements, and maintaining proper accounting and business records.
When information is no longer required, we will take reasonable steps to securely delete, anonymize, archive, or destroy it.
Customer Rights
Subject to applicable laws, customers may request access to their personal information, correction of inaccurate information, withdrawal of consent where applicable, or deletion of personal information subject to legal and business record requirements.
Customers may also request to stop receiving marketing communications from us. Requests can be submitted using the contact details provided on our website.
Third-Party Websites
Our website may contain links to third-party websites for customer convenience. SOLIDATE HARDWARE SDN. BHD. is not responsible for the privacy practices, security standards, or content of third-party websites. Customers are encouraged to review the privacy policies of external websites before submitting personal information.
Policy Updates
SOLIDATE HARDWARE SDN. BHD. reserves the right to amend, update, or revise this Privacy Policy at any time without prior notice. Any updated version will be published on our website and will become effective immediately upon posting.
Contact Information
SOLIDATE HARDWARE SDN. BHD.
Registration No.: 202601023574 (1685671-V)
Address:
B-4-21, MEGAN PHOENIX
JALAN 2/142A
PHOENIX BUSINESS PARK
56000 CHERAS
W.P. KUALA LUMPUR
MALAYSIA
Phone: 011-1323 1549
Email: solidate.hardware@outlook.com