SHIPPING POLICY
Introduction
SOLIDATE HARDWARE SDN. BHD. is committed to providing reliable, efficient, and timely delivery of hardware products to customers throughout Malaysia. This Shipping Policy outlines the procedures, responsibilities, estimated delivery timeframes, shipping charges, order processing practices, and other important information relating to the delivery of products purchased through our website, online store, email, telephone, social media platforms, or other authorized sales channels.
By placing an order with SOLIDATE HARDWARE SDN. BHD., customers acknowledge that they have read, understood, and agreed to the terms of this Shipping Policy.
Order Processing
All orders are subject to product availability and payment verification.
Orders are generally processed within one (1) to three (3) business days after successful payment has been received and confirmed.
Processing times may vary depending on several factors, including:
- Product availability
- Order quantity
- Warehouse operations
- Public holidays
- Peak sales periods
- Supplier lead times
- Wholesale or commercial orders
- Customized product requests
Orders placed during weekends or public holidays will be processed on the next available business day.
For bulk purchases or commercial orders, additional processing time may be required. Our customer service team will notify customers should any significant delay occur.
Delivery Coverage
SOLIDATE HARDWARE SDN. BHD. currently provides delivery services throughout Malaysia, subject to courier coverage and logistics availability.
We deliver to:
- Residential properties
- Commercial buildings
- Construction sites
- Offices
- Warehouses
- Retail outlets
- Industrial premises
Deliveries to remote areas, islands, restricted locations, or locations with limited courier access may require longer delivery times or additional shipping charges.
Shipping Charges
Shipping fees are calculated based on several factors, including:
- Delivery destination
- Parcel dimensions
- Product weight
- Volumetric weight
- Quantity purchased
- Courier service selected
- Special handling requirements
Certain hardware products, such as garden tools, plumbing accessories, or hardware kits, may incur higher shipping charges due to their weight or dimensions.
Applicable shipping fees will be displayed during checkout or confirmed before order processing.
From time to time, SOLIDATE HARDWARE SDN. BHD. may offer promotional shipping discounts or free shipping campaigns, subject to specific terms and conditions.
Estimated Delivery Time
Estimated delivery timelines are provided for guidance only and are not guaranteed.
Peninsular Malaysia
Estimated delivery:
1–5 Business Days
East Malaysia
Estimated delivery:
3–10 Business Days
Remote Areas
Delivery may require additional time depending on:
- Courier availability
- Transportation routes
- Local delivery schedules
- Weather conditions
Customers should allow extra time during festive seasons, promotional campaigns, or unforeseen circumstances.
Shipment Tracking
Once an order has been dispatched, customers may receive shipment tracking information where available.
Tracking information may be provided via:
- SMS
- Courier notification
- Customer account
Tracking updates depend entirely on the courier provider and may not appear immediately after shipment.
Customers are encouraged to monitor shipment progress directly through the courier’s tracking platform.
Delivery Attempts
Courier companies generally attempt delivery during normal business hours.
If delivery cannot be completed due to:
- Recipient unavailable
- Incorrect address
- Refused delivery
- Restricted access
- Failure to respond to courier communications
the courier may:
- Attempt redelivery
- Return the parcel to the courier depot
- Return the parcel to SOLIDATE HARDWARE SDN. BHD.
Additional shipping charges may apply for re-delivery requests.
Customer Responsibilities
Customers are responsible for providing complete and accurate delivery information, including:
- Recipient’s full name
- Contact number
- Delivery address
- Postcode
- Company name (where applicable)
- Delivery instructions
Customers should ensure someone is available to receive the delivery.
SOLIDATE HARDWARE SDN. BHD. shall not be responsible for delays or failed deliveries caused by inaccurate or incomplete information supplied by customers.
Inspection Upon Delivery
Customers are encouraged to inspect products immediately after receiving their order.
If parcels show signs of damage before opening, customers should:
- Photograph the parcel
- Photograph the courier packaging
- Record an unpacking video where possible
Any issues involving:
- Missing products
- Damaged goods
- Incorrect products
- Incorrect quantities
must be reported within forty-eight (48) hours after delivery.
Supporting documents may be requested to facilitate investigation.
Bulk and Commercial Deliveries
Large-volume orders, wholesale purchases, contractor supplies, and commercial deliveries may require special transportation arrangements.
Depending on the order size, delivery may be performed using:
- Commercial courier services
- Dedicated transport vehicles
- Pallet delivery
- Scheduled freight services
Additional handling or delivery charges may apply.
Customers will be informed before shipment if special arrangements are required.
Delays Beyond Our Control
Although we strive to meet estimated delivery schedules, delays may occur due to circumstances beyond our reasonable control.
These may include:
- Severe weather
- Floods
- Traffic disruptions
- Public holidays
- Government restrictions
- Customs inspections
- Transportation disruptions
- Port congestion
- Industrial actions
- Pandemic-related disruptions
- Supplier delays
- Force majeure events
We shall not be liable for losses arising from such delays.
International Shipping
For export enquiries or international shipments, separate shipping arrangements may apply.
International customers are responsible for:
- Import duties
- Customs clearance
- Taxes
- Import permits
- Local regulatory compliance
Delivery times for international shipments vary according to destination and customs procedures.
Risk of Loss
Ownership and risk of loss pass to the customer upon successful delivery by the appointed courier or logistics provider.
Customers should inspect goods promptly and report any issues within the specified reporting period.
Undeliverable Shipments
Orders returned due to:
- Incorrect address
- Customer refusal
- Failure to collect
- Unsuccessful delivery attempts
may incur additional shipping, storage, or handling charges before re-delivery can be arranged.
Changes to This Shipping Policy
SOLIDATE HARDWARE SDN. BHD. reserves the right to amend or update this Shipping Policy at any time without prior notice.
The latest version published on our website shall supersede all previous versions.
Customers are encouraged to review this policy periodically.
Contact Information
For delivery enquiries, shipping updates, or logistics assistance, please contact:
SOLIDATE HARDWARE SDN. BHD.
Registration No.: 202601023574 (1685671-V)
Address:
B-4-21, MEGAN PHOENIX
JALAN 2/142A
PHOENIX BUSINESS PARK
56000 CHERAS
W.P. KUALA LUMPUR
MALAYSIA
Phone: +6011-1323 1549